FAQ

1. What does the logistics cost?

         The order amount is less than $49, the standard delivery fee is $6.99,              and Free shipping over $49

2. How do I track my order?                                                                               
   We've made this super simple! You can click hereto see the status of your order.                                                                                                                
3. How do I return something?                                                                                    
   Please refer to our returns policy. Besides, Zozcabin cannot accept returned products that have been man-made damage.                                      
4. How do I use a coupon code?                                                                               
   Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from our store. Coupon codes cannot be used for orders already placed.                    
5. What if the products I received are damaged or missing items?                  
   Please refer to our returns policy. Besides, We cannot accept returned products that have been used or man-made damage.
   You must report damage or missing items within 3 business days of receipt by contacting us at support@jiandankuajing.com. You also must keep the original box & packing material in the event we open a claim with the carrier. In some cases, we may need a customer's help to confirm why this is happening. We appreciate your cooperation and patience through this process.                                                                            
6. What happens if an item is on backorder?                                                   
   In rare cases, you have not received the products for more than 10 days. Please contact support@quirkandtrend.com. and we will deal with it immediately.                                                                                           
7. What forms of payment do you accept?                                                            
    Paypal                                                                                                                 
8. Why did I pay for several days without a tracking number?                              
   Normally, we will send it out within 2 working days, and the transport time will be 14-28 days.
   This does not contain your payment reaching our account of the time, usually, 10 minutes will arrive at our account, but does not exclude special circumstances this process needs a few days, depending on the payment platform account.
   And please review the product page for the products you have ordered, which will indicate the inventory availability status of the product. Products that are out of stock will be shipped automatically once we receive additional inventory.